Terms and Conditions
1. Introductory Provisions
1.1 These General Terms and Conditions govern your rights and obligations related to the use of services provided by Global Whales Group, a company registered under the laws of the United Arab Emirates, with its registered office at SRTIP, University City – Sharjah, United Arab Emirates (hereinafter referred to as “Whales Capital Funding” and/or the “Company”), whether accessed via whalescapitalfunding.com or by any other means.
1.2 By registering on the website or using the services, you enter into a contract with the Company for the provision of the selected services. These General Terms and Conditions are an integral part of this agreement, and by accepting them, you consent to their terms.
1.3 None of the services provided by the Company constitute investment services under applicable laws. The Company does not offer or accept any guidance, instruction, or advice on how to conduct transactions when using the services. None of the services constitute investment advice or recommendations. Employees, staff, or representatives of the Company are not authorized to provide investment advice or recommendations. If any information or statement from an employee, staff member, or representative of the Company is interpreted as financial or investment advice, the Company explicitly declares that it is not financial or investment advice and shall not be held responsible.
1.4 Your personal data is processed in accordance with the Privacy Notice.
2. Definitions
The definitions and rules of interpretation in this clause apply to these General Terms and Conditions:
2.1 “Client” refers to the user of the services;
2.2 “Dashboard” refers to the platform accessible after registration, including account details and trading performance;
2.3 “Economic Calendar” refers to the schedule of upcoming events, data releases, and announcements that may affect financial markets;
2.4 “Whales Capital Funding Evaluation Phase” and/or “Challenge” refers to the evaluation process by the Company, where the Client must achieve specific profit targets and adhere to predefined risk management rules in a simulated trading environment. Successful completion of the Whales Capital Funding Evaluation Phase is required to access the Whales Capital Funding Funded Phase, subject to completion of the KYC process;
2.5 “Whales Capital Funding Funded Phase” refers to the stage where a Client, after successfully completing the Whales Capital Funding Evaluation Phase and KYC, gains
access to a funded account, as described in section 11 below;
2.6 “Funded Trader Service Agreement” refers to the agreement signed between a Client who has successfully completed a Challenge and completed the KYC process, to join the Whales Capital Funding Funded Phase;
2.7 “Know Your Customer (KYC)” refers to the process of verifying the Client’s identity after successful completion of the Whales Capital Funding Evaluation Phase and before entering the Whales Capital Funding Funded Phase;
2.8 “Service(s)” refers to the service(s) provided by the Company, as described in clause 1 above;
2.9 “Trading Platform” refers to an electronic interface provided by a third party, allowing the Client to conduct simulated trading operations;
2.10 “Website” refers to whalescapitalfunding.com.
3. General Conditions
3.1 When registering on the website, you must provide your full legal name and residential address, as indicated on your official identification document and proof of residence. The Company will verify your identity after successful completion of the Challenge. In case of inconsistency between the account name and the identification document, the Company reserves the right to refuse a funded account or cancel any payment.
3.2 The services are available only to individuals over eighteen (18) years of age residing in jurisdictions where access to the services is permitted. By registering on the website, you confirm that you are at least 18 years old. If you are under 18, you are not authorized to use the services.
3.3 The Client must ensure that all information provided to the Company via the registration form, Dashboard, or any other means is complete, accurate, and up-to-date. In case of any change in information, including country of residence, the Client must immediately inform the Company and update their data in the Dashboard. It is strictly prohibited for the Client to falsify their country of residence or use tools such as VPNs, proxies, or any other means to conceal their actual location to obtain pricing advantages or circumvent geographical restrictions. Such action will constitute a material breach of these General Terms and Conditions. The Company reserves the right to conduct verifications, request supporting documents at any time, including monitoring access locations, and may suspend or terminate the services at its discretion.
3.4 You agree to access the services only from countries where their use is permitted and to comply with all applicable laws. You understand that certain countries may restrict access to or use of the services.
3.5 The Company may refuse, restrict, or terminate the services if:
(i) you are subject to international sanctions,
(ii) you have a criminal record related to financial crimes, or
(iii) you reside in a prohibited jurisdiction.
It is your responsibility to comply with the laws of your jurisdiction. You can consult the list of prohibited jurisdictions.
3.6 You acknowledge that if you provide an identification number, tax identification number, or similar information during registration or in the Dashboard, or if you register as a legal entity, you will be considered an entrepreneur (trader) under these General Terms and Conditions. Therefore, the consumer protection provisions provided by these General Terms and Conditions or applicable legislation will not apply to you.
4. Services
4.1 The services offered by the Company include tools for simulated trading on financial markets, analytical tools, training and educational materials, access to the Dashboard, as well as other complementary services. These services, which also include the purchase of new Challenges and access to the Whales Capital Funding Funded Phase, may vary in scope, including the analytical tools provided (“Services”). The services are accessible via the Dashboard or applications offered by the Company or third-party entities.
4.2 Simulated trading during the Whales Capital Funding Evaluation Phase uses real financial market data. You acknowledge that all trading conducted through the services is simulated and not real. The funds provided for simulated trading are purely fictitious, and you have no right to retain or use them outside the services. You acknowledge that these fictitious funds cannot be used for real trading and that you will not receive any payment for these funds. During the Whales Capital Funding Evaluation Phase, you will not receive any remuneration or benefit based on the results of your simulated trading and will not be responsible for losses incurred during simulated trading.
4.3 You can access the services via the website by completing the appropriate registration form. After registration, you will receive an email with login credentials for the Dashboard.
4.4 You can order the Challenge of your choice via the Dashboard. The Company will immediately confirm receipt of your order by email. The order is finalized and/or access is granted upon acceptance of these General Terms and Conditions and payment of the fees. If you meet the conditions of the respective Challenge, available on the website, you will then be eligible to proceed to the next phase, which may be phase 2, if applicable, or directly to the Whales Capital Funding Funded Phase, depending on the type of account you have
selected.
4.5 The type of account you select when ordering will also determine the next phase. This selection cannot be changed once made. The account type options offered by the Company can be found at the following address: https://whalescapitalfunding.com/nos-challenges/.
4.6 Each Challenge and each account type are subject to their own specific rules. Restrictions applicable to one Challenge or account type will not apply to a new order of a different Challenge.
4.7 You are responsible for obtaining, at your own expense, the necessary hardware, software (including third-party software for the Trading Platform), internet access, and an up-to-date web browser. The Company does not guarantee compatibility with specific hardware or software.
4.8 You acknowledge that Trading Platform providers are independent entities with their own terms and conditions and privacy policies, which you must read, understand, and comply with before submitting the registration form.
4.9 If the Client places an excessive number of orders within an unreasonable timeframe, the Company may issue a warning via the Dashboard, email, or phone, as a precaution against potentially harmful activity. If this behavior persists, the Company may suspend the processing of orders. In case of serious violations according to clauses 8.3 and 8.4 appropriate measures will be taken. The Company has sole discretion to define and set the limits of behavior deemed unreasonable.
4.10 The Client is authorized to create and maintain an unlimited number of Challenges with the Company. However, the total allocation across all Whales Capital Funding Funded Phase accounts held by the same Client must not exceed four hundred thousand US dollars ($400,000). The Company reserves the right to monitor and enforce this limit. In case of exceeding the specified cap, the Company may, at its sole discretion, suspend, terminate, or adjust accounts or allocations to comply with this policy. It is the Clients’ responsibility to ensure that their accounts remain within the authorized allocation limit.
5. Fees
5.1 Access to the Whales Capital Funding Evaluation Phase is subject to the payment of fees, which the Client must pay to participate in the Challenge (“Fees”).
5.2 The Challenge Fees vary depending on the selected account type, available at the link in clause 4.5, and depend on the amount of initial capital, acceptable risk level, and parameters to be met to successfully complete the Challenge.
5.3 The Company reserves the right to modify the Fees, conditions, and rules of the Challenges at any time, including those for their successful completion. The Company retains full discretion to set these terms. Individual discounts and other benefits are not cumulative unless expressly stated otherwise by the Company.
5.4 The Company offers a fourteen (14) day refund policy for initial account purchases. To be eligible for a refund, you must not have used or taken any action on the account. Refund requests must be submitted within fourteen (14) days of purchase by contacting the support team at [email protected]. Any refund request made after the fourteen (14) day period will not be accepted.
5.5 The Client is not entitled to a refund of the Fees in the following non-exhaustive cases:
5.5.1 If the Client does not request a refund within the period specified in clause 5.4;
5.5.2 If the Client prematurely or otherwise terminates the use of the services;
5.5.3 If the Client requests the deletion of the Dashboard at any time by sending an email to
[email protected]. This deletion request will be considered a termination of the services and these General Terms and Conditions. Data processing in this case will be carried out in accordance with clause 1.4 and the Company’s Privacy Notice;
5.5.4 If the Client benefits from a 100% discount on the Fees, whether or not they successfully complete the Challenge;
5.5.5 If the Client violates these General Terms.
5.6. If the Client files an unjustified complaint regarding fees paid or disputes the Fees with
its bank or payment service provider (notably through chargeback services, dispute services,
or similar services) and requests a cancellation, a termination, or a refund, the Company
reserves the right, at its sole discretion, to cease providing the Services to the Client and to
refuse any future provision of the Services.
5.7. The Company reserves the right to modify the fees and the parameters of the Services
at any time, including the parameters necessary for their proper functioning. These
modifications will be communicated to you in advance via the Dashboard and/or by email, in
accordance with the provisions of clause 17.
6. Payment Conditions
6.1. The Fees are expressed in USD or in other currencies listed on the Website. If you
choose a different currency, the Fees for the selected challenge will be converted according
to the payment provider’s exchange rates, as displayed before payment confirmation. You
acknowledge that payments made in other currencies will use the provider’s exchange rate
at the time of payment and that you are responsible for any surcharge related to the
exchange rate.
6.2. All taxes are included in the Fees. If the Client is an entrepreneur, the Client must
comply with its tax obligations and pay all applicable taxes or fees.
6.3. The Fees may be paid using any available payment method offered by the Company
and indicated on the Website.
6.4. Payments made by credit/debit card or via express payment methods are processed
instantly. Clients are responsible for any fees charged by the payment service provider and
must ensure full payment of the Fees.
7. Dashboard
7.1. Each Challenge is unique. Except where expressly authorized by the Company, Clients
may not transfer or combine the initial capital, the rules or parameters of the Challenge, the
data, or any other information between different Challenges.
7.2. Access to the Dashboard and the trading Platform is secured by the Client’s login
credentials, which must not be shared. If the Client is a legal entity, it may grant access to
authorized employees or representatives. The Client is responsible for all activities carried
out via the Dashboard or the trading Platform. The Company shall not be held liable for any
misuse or for any consequences caused by the Client.
7.3. The Company may carry out maintenance operations or upgrades, which may result in
service interruptions or unavailability without prior notice. These operations may temporarily
degrade the quality of the Services or result in a partial or total interruption of the Services.
Service interruptions or degradations do not give rise to any refund or credit. The Company
shall not be held liable for the unavailability of the Dashboard or the trading Platform, nor for
any damage or loss of data uploaded, transferred, or stored by the Client.
8. Term; Termination; Suspension of the Services
8.1. These Terms and Conditions enter into force upon the Client’s first use of the Services
and remain in effect for as long as the Client uses the Services.
8.2. Clients may request termination of each Challenge via the Dashboard. Such termination
ends the contract and revokes access to the relevant Challenge, including access to the
Dashboard and the trading Platform. No refund or compensation of the Fees paid shall be
granted by the Company to the Client.
8.3. Any unauthorized use of the Services shall be considered a material breach of these
Terms and Conditions. The Company reserves the right, at its sole discretion, to terminate
your password, your account, or your access to the Services in the event of a breach of or
failure to comply with these Terms and Conditions. If the Services are suspended, whether
for non-payment or for any other reason, reactivation of the Services shall require a new
subscription and payment of the Fees.
8.4. In the event of a breach by the Client of any of the provisions of these Terms and
Conditions, the Company reserves the right to terminate, restrict, or revoke access to all or
part of the Services, including the Dashboard and the trading Platform, without prior notice or
compensation.
8.5. An account is considered active if the Client has successfully opened and closed at
least one (1) position over a period of forty (40) consecutive calendar days. If an account
remains inactive (i.e., no position is closed) for more than forty (40) consecutive calendar
days, it shall be deactivated and terminated. Accounts terminated due to inactivity do not
give rise to any refund.
8.6. The Company reserves the right, at its sole discretion and without prior notice, to
restrict, suspend, or limit the Client’s access to its account, products, or services, including
by preventing the purchase of new Challenges or new accounts, following a compliance or
risk review. In such cases:
a. The Client may be allowed to complete its ongoing active Challenge, in accordance with
the standard rules;
b. The Client shall be prohibited from making any new purchases or opening new accounts;
c. Any purchase made by the Client after notification of its restricted status shall be
canceled and shall not give rise to any refund;
d. Any attempt to circumvent these restrictions — including through the use of a different
email address, identity, or payment method — shall result in the immediate termination of all
related accounts, without refund or payment of profits, and any pending payments shall be
canceled;
e. The Company also reserves the right to close or deactivate any account identified as
being associated with a restricted Client.
8.7. The Company may immediately terminate or suspend the Client’s account if it
reasonably suspects fraudulent activity, including, without limitation, any false payment
declaration, submission of false or altered proof of payment, chargeback abuse, or any other
dishonest or misleading behavior. In such cases, the Client shall not be entitled to any refund
of the Fees or to any reward, and the Company reserves the right to refuse any future
access to the Services.
9. Rules and Parameters
9.1. During the Challenge, the Client may carry out trading operations, provided that such
activities do not violate any prohibition or restriction set forth in this Agreement, including,
without limitation, those set out in clauses 10, 12, and 13. The Client undertakes to comply
with ethical standards and guidelines, including risk management rules, as well as any
additional restrictions imposed by the selected trading Platform.
9.2. By using the trading Platform, you acknowledge and agree that information relating to
the demo trading operations you carry out may be collected and accessed by the Company.
You hereby grant the Company authorization to share such information with its affiliates,
subsidiaries, or any other entity or person with whom it maintains a business relationship.
You further authorize the Company, as well as such entities or persons, to use such
information for any lawful purpose, at their sole discretion. You acknowledge and agree that
such actions may be carried out automatically, without requiring any further consent,
consultation, or approval from you. You also understand and agree that you may not claim
any payment, compensation, or other remuneration in connection with the Company’s use of
such data.
9.3. The Company acknowledges that your demo trading activity does not constitute
investment advice, and you retain the right to cease your demo trading at any time.
9.4. The Company shall not be held liable for the accuracy of the market information
displayed on the trading Platform or on your Dashboard, nor for any related interruption,
delay, or malfunction.
10. Order Placement; Timing and Pricing
10.1. You may open positions or maintain open positions during high-impact economic
announcements without restriction during all phases and all types of Challenge. However, for
Instant Funded accounts, the following restriction applies, unless you have subscribed to the
Swing Account option.
10.1.1. Opening a position within two (2) minutes before or after a high-impact economic
announcement is strictly prohibited. This rule applies identically to Instant Funded accounts,
unless the Swing Account option is active. The Swing Account allows traders to hold
positions during economic announcements as well as over the weekend, without these
restrictions. It is your responsibility to inform yourself of the dates and times of publication of
announcements listed in the economic calendar.
10.2. Trades executed at prices that are manifestly off-market shall be canceled, and all
profits and losses generated by such trades shall be invalidated. In addition, any collusion
intended to exploit opposing positions is prohibited, and all profits and losses resulting from
such prohibited practice shall be invalidated.
10.3. The abusive or fraudulent use of hedging strategies, including holding opposing
positions across different accounts, whether alone or with other traders, is strictly prohibited.
If the Company determines that you have engaged in such practices, you shall be deemed
to be in material breach of the rules of the Challenge or the Whales Capital funded phase,
and the relevant positions shall be immediately closed.
11. Whales Capital Funding Evaluation Phase
11.1. After payment of the Fees, the Client will receive the login credentials required to
access the trading Platform by email or via the Dashboard.
11.2. As a consumer, it is acknowledged that, as from the opening of the first demo trading
operation, the Client expressly requests the Company to perform the Services before the
expiry of the withdrawal period, which affects the right of withdrawal as specified in clause
15.
11.3. If the Client successfully meets the conditions of the Challenge, the Company shall
declare the Challenge as passed and shall make the Know Your Client (KYC) procedure
available to the Client.
11.4. The Company is not required to evaluate the Challenge if the Client has not closed all
of its positions.
11.5. Failure to comply with the conditions of the Challenge shall result in failure of the
Challenge and shall deprive the Client of access to the Whales Capital Funding funded
phase for the relevant Challenge.
11.6. If the Client passes the Challenge and successfully completes the Know Your Client
procedure, the Company may, at its sole discretion, offer the Client a funded trader services
agreement allowing the Client to participate in the FunderPro funded phase, under which the
Client may provide trading services on behalf of the Company using the Company’s own
capital. The terms, conditions, and contractual relationships between the Client participating
in the Whales Capital Funding funded phase and the Company shall be governed by a
separate agreement distinct from these Terms and Conditions.
12. Conditions of Use of the Website, the Services, and Other Content
12.1. All elements of the Website and its Services, including the Dashboard, its design, texts,
graphics, icons, images, and multimedia components (the “Content”), are protected by
copyright and other legal regulations and are the property of the Company or its licensors,
including, without limitation, the providers of the trading Platform. You are granted a limited,
non-transferable, and revocable authorization to use the Content for strictly personal
purposes. Ownership remains with the Company or its licensors.
12.2. All trademarks, logos, trade names, and distinctive signs are the property of the
Company or its licensors and may not be used by the Client.
12.3. The Client undertakes to act loyally and with integrity in the performance of its
contractual obligations, refraining from any action likely to harm the reputation or legal
interests of the Company. In the event of a breach of the Client’s contractual obligations, the
Company reserves the right to initiate any legal action and to seek all appropriate remedies
and safeguards in connection with such breach.
12.4. Except for the rights expressly granted under these Terms and Conditions, the
Company grants you no additional rights in relation to the Services and the other Content.
Use of the Services and the other Content must be strictly in accordance with these Terms
and Conditions.
12.5. When accessing the Services and the other Content, it is strictly prohibited to:
12.5.1. use any tool likely to alter the operation of the Website and the Services or intended
to exploit errors, bugs, or other malfunctions of the Website and the Services;
12.5.2. circumvent geographic restrictions or any other technical restriction;
12.5.3. make copies or backups of the Website and the other Content;
12.5.4. reverse engineer, decompile, disassemble, or modify in any way the Website and
the other Content;
12.5.5. sell, rent, lend, sublicense, distribute, reproduce, broadcast, transmit by streaming,
rebroadcast, or use the Services or the other Content beyond the authorized uses;
12.5.6. use automated means to access, display, or collect information available through the
Website or the Services;
12.5.7. use any other tool or means whose use could cause damage to the Company.
12.6. The provisions of this article do not in any way limit mandatory consumer rights that
cannot be excluded by law.
13. Prohibited Trading Practices
13.1. Engaging in any of the prohibited trading practices listed below, including, without
limitation, those mentioned herein, may result in corrective or legal measures, warnings,
denial of access to funded accounts or rewards, or permanent suspension.
13.2. The Client undertakes not to engage in any fraudulent activity, including, without
limitation, market price manipulation, spoofing, or any behavior intended to mislead or create
artificial market conditions.
13.3. Clients are prohibited from using any strategy that exploits system errors, such as
inaccurate price displays, delayed updates, or discrepancies in data feeds. This includes the
use of external or slower data feeds from, for example, personal brokerage accounts,
Futures feeds, or other platforms, in order to obtain an unfair advantage.
13.4. The coordination of trades with other individuals, including between linked accounts
belonging to the same Client or to other Clients, for the purpose of manipulating the market,
is strictly prohibited. This includes, in particular, executing opposing positions across multiple
accounts in order to create artificial trading activity.
13.5. Clients must not use high-frequency trading (“HFT”) systems, artificial
intelligence–based tools, or mass data input methods intended to manipulate or exploit
system inefficiencies. The use of such technologies that confer an unfair advantage,
including through the exploitation of execution speeds or order processing delays, is
prohibited.
13.6. Executing trades in a manner contrary to standard financial market practices or likely to
cause financial harm to the Company, including through excessive leverage, overexposure,
or “account rolling,” is prohibited.
13.7. Clients must adhere to appropriate risk management principles and are prohibited from
manipulating lot sizes or executing low-volume trades for the purpose of artificially satisfying
trading day requirements or circumventing risk controls.
13.8. Arbitrage trading, including latency arbitrage, hedge arbitrage, reverse arbitrage, or
rollover scalping arbitrage, is prohibited. These strategies exploit system inefficiencies rather
than genuine market speculation.
13.9. Clients are not permitted to engage in high-frequency trading or gap trading
(exploitation of market closures and reopenings).
13.10. Copy trading, mirror trading, or the use of third-party tools such as expert advisors
(“EAs”) to replicate trades across multiple Clients is strictly prohibited. Clients must
demonstrate independent decision-making and must not attempt to artificially inflate success
rates through linked or replicated trades.
13.11. The use of third-party EAs designed for tick scalping, rollover scalping, or
high-frequency trading strategies is prohibited. Clients using third-party EAs must own the
software’s source code.
13.12. Clients are prohibited from engaging in excessive or unrealistic trading volume,
including by executing an abnormally high number of trades or by using large lot sizes with
minimal pip movements in order to artificially inflate profits.
13.13. Clients must manage their risk responsibly and are prohibited from using a
disproportionate share of their account equity on a single trade or in a manner that
compromises prudent risk management practices. For the purposes of this article, the use of
more than twenty percent (20%) of available margin per asset class (whether for a single
trade or a group of trades) shall be considered excessive and may constitute a violation of
acceptable trading conduct rules. Clients must also avoid failing to diversify their strategies
or excessively concentrating risk on a single instrument or market. Any behavior akin to
gambling, such as risking a substantial portion of capital on a single high-stakes trade,
one-sided betting, or “account rolling,” is strictly prohibited.
13.14. Although the Challenge is conducted on a demo account and does not involve real
capital, the Company reserves the right to monitor all trading activity in order to detect any
signs of excessive risk-taking, abusive strategies, or behavior incompatible with responsible
trading. If, during the evaluation phase, a Client adopts trading practices that, in the
Company’s sole assessment, present a high risk of significant losses, the Company reserves
the right to disqualify the Client from the program, suspend access to the account, or
terminate the evaluation without refund.
13.15. Clients must maintain consistency in their trading approach, including by maintaining
a reasonable proportion of lot sizes relative to their overall strategy and account balance.
Sudden or unjustified variations in lot sizes — for example, moving from one (1) lot to ten
(10) lots without a clear strategic justification — may be considered imprudent behavior or
akin to gambling rather than disciplined trading. The Company reserves the right to
investigate and take action against trading patterns lacking consistency, risk management,
or evidence of a defined trading plan.
14. Communication
14.1. All communications from the Company shall be sent via the Dashboard or by email.
14.2. Clients must address all their communications to the Company’s Support team at the
following address: [email protected].
14.3. The contractual language is English. Translations into other languages are provided for
convenience only, and the English version shall prevail and constitute the legally binding
text.
15. Right of Withdrawal
15.1. You have the right to withdraw from these Terms and Conditions without having to
provide any reason within a period of fourteen (14) days from their conclusion. PLEASE
NOTE THAT IF YOU BEGIN TO EXECUTE DEMO TRADES BEFORE THE EXPIRY OF
THE FOURTEEN (14) DAY PERIOD, YOU WAIVE THIS RIGHT OF WITHDRAWAL.
15.1.1. For the avoidance of doubt, and in accordance with clause 5.4 of these Terms and
Conditions, you may request cancellation and a refund within fourteen (14) days following
payment of the Fees, provided that your account remains inactive, i.e., that no trading order
has been placed up to the date of your cancellation request, in accordance with clause 15.2.
15.2. To exercise your right of withdrawal, please send an email to
[email protected] within the applicable time limit. The Company shall
refund the Fees in full without undue delay and no later than fourteen (14) days after receipt
of your withdrawal request, using the same payment method as used for the initial
transaction.
16. Defective Performance
16.1. If the Services do not meet the agreed standards or are not provided, you may
exercise your rights relating to defective performance. The Company provides no warranty
as to the quality of the Services. You must notify any failure without delay by sending an
email to [email protected]. You may request correction of the defect or an
explanation. If the defect cannot be corrected, you may withdraw from the contract or
request a reasonable price reduction, which may be granted by the Company at its sole
discretion.
17. Amendments to these Terms and Conditions
17.1. The Company may periodically amend these Terms and Conditions. Any material
amendment will be communicated to you in advance via the Dashboard and/or by email. You
will have the opportunity to review the revised terms and accept them or to terminate your
contract if you do not accept these amendments.
18. Complaints
18.1. The Company undertakes to resolve any complaint you may submit as quickly as
possible. To file a complaint, please send an email to [email protected].
19. Governing Law and Jurisdiction
19.1. These Terms and Conditions are governed by the laws of Sharjah, United Arab
Emirates. The Client agrees that the courts of Sharjah shall have exclusive jurisdiction to
resolve any dispute or claim arising out of or in connection with these Terms and Conditions,
including non-contractual disputes or claims.
19.2. Clause 19.1 does not limit consumers’ rights under the mandatory laws of their EU
Member State or any other applicable jurisdiction.
20. Final Provisions
20.1. These Terms and Conditions constitute the entire agreement between you and the
Company, superseding all prior oral or written agreements relating to the subject matter
hereof.
20.2. Nothing in these Terms and Conditions is intended to limit any legal claims set out
elsewhere in these Terms and Conditions or arising under applicable law. If the Company or
any authorized third party fails to enforce these Terms and Conditions, or delays the exercise
of its rights under these Terms and Conditions, such failure or delay shall not be construed
as a waiver of any right or claim.
20.3. The Company may assign claims arising from these Terms and Conditions to a third
party without your consent. Clients are not permitted to transfer or assign their rights,
obligations, or claims under these Terms and Conditions to any third party.
20.4. If any provision of these Terms and Conditions is held to be invalid, void, or
unenforceable, the remaining provisions shall remain in full force and effect.
20.5. By accepting these Terms and Conditions, the Client acknowledges and accepts all
potential risks after having conducted a careful assessment.
21. Code of Conduct
The Company is committed to providing a fair and consistent service while respecting the
rights of Clients and its employees. It strives to create a safe working environment for its
staff and to ensure the efficient operation of its activities for all users.
Any person interacting with the Company, including Clients, prospective clients, affiliates, or
any other party, is required to behave respectfully when communicating via email, chat,
telephone, or any other communication channel. The Company acknowledges that some
individuals may experience difficulty expressing themselves or communicating in situations
of stress or anxiety.
The Company does not tolerate any abusive or threatening behavior. This includes any form
of aggression, offensive language, or actions intended to intimidate or harm staff. Such
behavior may include, without limitation, physical threats or violence, personal verbal abuse,
derogatory remarks, deliberate provocation, inflammatory statements, or unfounded
accusations.
Any action that causes a member of staff to feel threatened or uncomfortable is
unacceptable.
Unreasonable demands that hinder the Company’s ability to serve other users may also
result in restricted access to the Services. Examples of unreasonable demands include,
without limitation, requiring immediate responses, requesting interaction with specific staff
members, excessive calls, emails, or online chats, as well as submitting unrelated or
constantly changing complaints. In addition, excessive persistence — such as refusing to
accept a decision, repeatedly contacting multiple staff members regarding the same matter,
or reopening cases that have already been resolved — will not be tolerated.
The Company reserves the right to restrict access to its Services, close any position, or
immediately terminate an account, without refund of the Fees, if a Client’s behavior harms
the Company’s reputation, the safety or well-being of its staff, or the proper functioning of its
Services. This policy is intended to ensure a respectful environment for all and to guarantee
efficient service delivery
